Orders and Returns

Order Information

  • Enter the billing last name and email/ZIP as in the order billing address.

* Required Fields

 

Returns

We want you to be delighted with every purchase. However, if you have changed your mind and need to make a return, then simply follow the three easy steps below:

 

ROYAL MAIL OR COURIER SERVICE - YOUR CHOICE

You can return your parcel via Royal Mail from your nearest post office.

Alternatively – You can contact Yodel who can collect the returns parcel from your home.

 

STEP 1:

Please complete the relevant section of the packing slip enclosed with your order (guidelines can be found on the slip). If you no longer have your paperwork then please ensure you enclose the following information with your parcel: Name, address, customer number, and the details of what you are returning and why you are returning the product and whether you require a refund or an alternative item.

 

STEP 2:

Attach the pre-printed address label from the packing slip onto your parcel (please note this label is not pre-paid).  If you no longer have your original paperwork please return your parcel to the address below:
Returns Department
Woodcock and Snipe Europe Limited,
3 Dalton Hall Business Centre,
Burton-in-Kendal
Cumbria,
LA6 1BL.

 

STEP 3:

Return the parcel using the Royal Mail Standard Services. If sending from a mainland Post Office we would recommend obtaining a 'proof of postage' certificate, available free on request.

 

STEP 4:

If you have requested a refund and supplied us with your email address at point of order we will send you an email to advise you when your refund has been processed. **This service is currently only available to customer who have ordered over the telephone.

 

How do I return an item & exchange for another?

On the delivery note enclosed in your parcel, tick the exchange box alongside the item you are returning and advise the reason for return. Complete the section for the item you require as an exchange. Tear along the perforated line in the centre and enclose the bottom half in the parcel with your goods (keep top half for your records).

If you return for exchange within 14 days of despatch we will happily refund your return postage.