Terms and Conditions
Who are we?
Woodcock and Snipe are based in Cumbria and produce top quality clothing………we like an informal approach with our customers but occasionally we have to have a serious side and provide you with all the legals.
This site is the property of Woodcock and Snipe Limited, registered office: Kendal House, Murley Moss Business Village, Oxenholme Road, Kendal, LA9 7RL. Registered in England and Wales No 09017856. The site is operated by Woodcock and Snipe Limited and is subject to copyright.
Accessing or any transaction you enter into with Woodcock and Snipe limited (“the company”) through the web site means that you agree to the following terms and conditions. If you do not agree or are unhappy please do not use the website.
The website may change to correct, update and show new product items without prior notice.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Our customer service team will be delighted to assist you to place an order over the phone, advise on any of the products supplied, including any alterations which may be required to sleeve, garment lengths (there may be an additional cost for this service) and help with payment queries. Our lines are open from 9.am to 5pm Monday to Friday excluding public holidays on 01524 782431.
Buying the goods
Great care has been taken to present our products as accurately as possible, however depending on the equipment you are using may affect the colour you see. As a result we cannot guarantee that the images you see totally represent the goods.
All the goods available on the website have been crafted by UK manufacturers, if an item sells out we will contact you via the e-mail address you have provided and advise you when you can expect to receive the goods, you can cancel the order if you so wish. All goods are subject to availability, if due to unforeseen circumstances it is necessary to substitute an item, the substitute will be of equal or greater value than the original item, this will only happen with your consent.
We carry a small stock of our product range. If your size/style/colour is not available as a stock item we will make it to order. If this is the case it may take up to 3 weeks to deliver to your doorstep if the factory is busy.
Distance selling Regulations
Upon the receipt of your goods you have 14 days to cancel the order and return the item(s) to us at your expense please see our cancellation and returns policy. If you paid for an express delivery we will only refund the cost of standard delivery to you. If you order more than one item and they arrive separately the 14 days will commence from the receipt of the last item.
All prices shown on the website are in pounds sterling and include and where applicable include VAT at the current rate which is 20%, this mat change from time to time. If an error has occurred we will contact you via the email address you have provided, if we do not receive a response we will continue to process your order.
We accept Visa, Master Card, Maestro(switch) and American Express through our secure encrypted website. However if you prefer you can order products from the website by telephone, please call us on 01524 782431.
We deduct payment from your card at the time of order and delivery of goods can take up to 30 days.
When placing an order, you agree that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability.
No contract for a sale of any product will exist between you and Woodcock and Snipe limited until we accept your order by dispatching the product to you. When this happens we will confirm this by sending you an e mail.
This confirmation e mail will be sent to the email address given in your order form will detail products ordered, payment method, cost (including VAT and P&P) and estimated delivery time.
You must check all the details on this confirmation e mail are correct and contact us as soon as possible if any details are incorrect.
If you order has not been accepted you will receive an e mail from us explaining why.
Our acceptance of your order brings into existence a legally binding contract between us; this contract does not affect your statutory rights
You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. The costs are shown when you place your order in the basket.
Please note that the prices quoted are for UK delivery only for overseas rates please contact us at firstname.lastname@example.org
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If you cancel the order the goods return to our possession and you have to take reasonable care of the goods until posted back to us.
Under the Distance Selling Regulations you have the legal right to cancel your order within fourteen days of receipt of your goods (with the exception of any personalised items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your debit or credit card will be re-credited to your account as soon as possible and in any event within 14 working days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. You will be liable for any charges incurred when returning the goods to Woodcock and Snipe Ltd, unless the return is as a result of an error on our part. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
If you do not receive goods ordered by you within 30 working days of the date on which you ordered them, we will have no liability to you unless you notify us at our contact address of the problem within 60 working days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
- to make good any shortage or non-delivery;
- to replace or repair any goods that are damaged or defective; or
- to refund to you the amount paid by you for the goods in question in whatever way we choose.
Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
You may not transfer any of your rights under these Product Terms & Conditions to any other person. We may transfer our rights under these Product Terms & Conditions to another business where we reasonably believe your rights will not be affected. If you breach these Product Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product Terms & Conditions. We shall not be responsible for any breach of these Product Terms & Conditions caused by circumstances beyond our reasonable control. These Product Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland. If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
If you have any queries, please contact us at;
Woodcock and Snipe Ltd
3 Dalton Hall Business Centre
Dalton Hall Lane
Telephone 01524 782431