EXCHANGES AND RETURNS
We want you to be delighted with every purchase. However, if you have changed your mind and need to make a return, then simply follow the three easy steps below:
ROYAL MAIL OR COURIER SERVICE - YOUR CHOICE
You can return your parcel via Royal Mail from your nearest post office.
Alternatively – You can contact Yodel who can collect the returns parcel from your home.
Please complete the relevant section of the packing slip enclosed with your order (guidelines can be found on the slip). If you no longer have your paperwork then please ensure you enclose the following information with your parcel:
Name, address, customer number, and the details of what you are returning and why you are returning the product and whether you require a refund or an alternative item.
Attach the pre-printed address label from the packing slip onto your parcel (please note this label is not pre-paid). If you no longer have your original paperwork please return your parcel to the address below:
Woodcock and Snipe Europe Limited,
3 Dalton Hall Business Centre,
Return the parcel using the Royal Mail Standard Services. If sending from a mainland Post Office we would recommend obtaining a 'proof of postage' certificate, available free on request.
If you have requested a refund and supplied us with your email address at point of order we will send you an email to advise you when your refund has been processed. **This service is currently only available to customer who have ordered over the telephone.
How do I return an item & exchange for another?
On the delivery note enclosed in your parcel, tick the exchange box alongside the item you are returning and advise the reason for return. Complete the section for the item you require as an exchange. Tear along the perforated line in the centre and enclose the bottom half in the parcel with your goods (keep top half for your records).
If you return for exchange within 14 days of despatch we will happily refund your return postage.
If I order an exchange, do I have to pay postage and packing again?
No, we send your exchange item/s out free of charge.
How do I return an item for a refund?
Simply tick the refund box alongside the item you are returning and advise the reason for return. Tear along the perforated line in the centre and enclose the bottom half in the parcel with your goods (keep top half for your records).
Your refund will be credited back to the card used to place your original order.
How do I return a gift?
Complete the form as above for a refund or an exchange. In addition to this please complete the section for your address details in the bottom right hand corner of your delivery note enclosed in your parcel. Please note: Refunds on gift items will be in vouchers only.
How do I return my parcel?
Using Royal Mail: attach the pre-addressed return label (bottom left) to front of parcel. We advise obtaining a certificate of postage (free from Post Office).
You can have your parcel collected by Yodel see http://www.yodel.co.uk/
Can I still return if I no longer have my returns paperwork?
Yes, simply send us a covering letter detailing your name and address, what you are returning and why, stating if you would like a refund or an exchange. Return to: Returns Department, Woodcock and Snipe UK Ltd, 3 Dalton Hall Business Centre, Burton-in-Kendal Cumbria, LA6 1BL.
Items returned without original paperwork will be refunded/exchanged at the last known selling price.
Does anything different apply if returning from overseas?
We need you to complete returns form as above, however, couriers and delivery companies differ for each country, so the choice of which you use to return your parcel to us is completely yours. We do ask that you obtain a certificate of postage.
Can I reorder my exchange item over the phone before I return?
Yes, simply by calling one of our customer services team on 01524 782431. If calling please mention to the Customer Service Advisor that you are placing a reorder, quoting the original order number.
Remember to tick the box for a refund on your return paperwork and add a comment on the return paperwork advising that you have placed your exchange order over the phone. If this falls within the 14-day period after despatch, then our returns department will ensure your return postage is reimbursed (on receipt of the returned parcel).
I want to cancel my order. How do I do this?
If you reside within the European Union and you cancel your entire order within 14 days of receipt of your goods, we will refund the standard postage costs you paid as part of that order, in accordance with the Distance Selling Regulations.
If you paid for premium or express delivery, we will only refund the cost of standard delivery. You would need to pay the costs of sending the order back to us. We will not refund any postage charges if you cancel after 14 days' notice of receipt – or if you only cancel part of your order.
If you would like to cancel your order please contact our Customer Services Department by calling 01524 782431 or by emailing us at firstname.lastname@example.org stating your intention to cancel your order. Please include your order number in the email.
As Woodcock and Snipe always makes a great effort to process orders immediately it may not always be possible to stop an order being dispatched in time. In this instance please return the order following the returns instructions that are contained in the parcel.